Please read before submitting support request

Withdrawal Problem

Withdrawal requests process within 24-72 hours from the time of your request.
Withdrawal request processed but your Bitcoin wallet does not indicate it has received? Please check your Bitcoin wallet after few hours.
You have received incorrect Bitcoin batch number in your Bytes Capital Limited transactions history? Please check your Bitcoin wallet after few hours.
You can withdraw your earnings everyday and without any fee or limitation.
You can withdraw to the payment system that you have deposited from.
We process your withdrawal to the wallet address that you have entered in your Bytes Capital Limited account settings.
Minimum withdrawal amount is only $1

Deposit Problem

Bitcoin deposit may take up to 12 hours to show up in your account.
Receiving "Getting address error" in the Bitcoin deposit page? Please try again.
Minimum deposit amount is only $10

Referral / Referrer Problem

Its not possible to add a new referrer.
If you do not sign up under right referral, you can open new account with a new email address.
If you do not enable your internet browser cookies, your account will not be created under right referral.
Please check sponsor username in the registration page before creating account.
We do not pay referral commission to the members that do not have active deposit.

Investment Package

You will earn 2.5% daily for 48 calendar days and principal (invested amount) will not be returned.

Daily Profit Problems

Do not receive daily profit? Please wait for a few hours then check your transactions.

Investing From Balance

We do not offer compounding service or auto reinvesting option but you can reinvest from your account balance when it become higher than 1.

Account Logging Out

Logging out automatically from member area? Please use the latest version of Firefox or try to use another internet connection.

Forgot Username or Password

Forgot your username or password? Please use account recovery

Did you know that 99% of your answers can be found in our FAQ section?

Take a look at our Frequently Asked Questions section to help you out when you have a question:

Live Support

Our live chat support is available 24x7 on Telegram. Please follow this link to join our support for a quick tip about your query.